I'm looking for some advice on who to talk to regarding installation scheduling. I moved in yesterday and I had installation scheduled 3 weeks prior, but due to the weather, my installation tech told me I could reschedule for today. I then get 3 emails, one confirming for the 8th then two confirming for the 11th in the middle of the day. The 11th is a workday so I'd need to take personal leave to be here.
I then spent 45 minutes being transferred between support lines 3 times only to end up back with the original department, no one able to tell me what's going on.