I was suppose to have Verizon Fios installed at my house on 1/28/16. The technician that they sent out was at my house for 10 hours and was unable to complete the installation because he realized after 10 hours that he had the wrong box. Then we scheduled for him to return and complete the installation the next day, 1/29/16, and after being at our house for 20 minutes he realized that he didn't have the correct power cord to complete the set-up. So we scheduled for him to return on 1/30/16 and he failed to show up or even call to let us know he was unable to come. So I call Verizon customer support and after having to go through the worst customer service with the technician and having taken off work each time the technician was suppose to complete the installation, the only thing Verizon offered to do was have a technician come out tomorrow, 2/2/16, to complete the installation. Directv offers a lot more channels than Verizon and has offered to match the price we would be paying for TV with Verizon. I mentioned that to a Verizon customer service rep and she said that Verizon doesn't match other companies so despite the fact that I just experienced the worst customer service experience Verizon is unwilling to offer any incentives to make up for the extreme inconvenience they caused. Does anyone know if this is true or not because it seems unbelievable that Verizon would treat customers this way, especially ones that have had Verizon services for more than a decade?
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