My Fios internet service was installed and activated on 12/26/2015 and I returned the rental router on 12/30 (four days later). When I got my first bill back in December the bill amount was $54.99 when it should have been $44.99. So I contacted the verizon and a rep named told me the router was returned after the bill date so Verizon would apply it on the next billing period. And this month, when I checked my bill again for this month, the bill is still $54.99, where it should reduced by $10 since the router has already been returned. I have my own router, and you are still charging me for the returned rental router.
The correct bill would be $44.99 since December Bill. Please correct this asap. It has been more than a month since I returned the router. I have the receipt of the returned router that local Verizon store gave me.