Why does it take "up tp 60days" for verizon to activate your autopay status? This is SO dark ages.... most other sites do it instantly with a confirmation message.
You guys should consider that over 50% of the traffic to your site is probably people just trying to pay their bill. THe home screen is so cluttered it's a mess. There is no billing or general forum so I am forced to 'pick' from what is availabel which affects all forums really - another shortcoming in my mind.
Sorry to vent, but changes are needed. I just visited 10 sites to update cc info and unfortunately verizon came in last in user friendliness...