Verizon has made an art of bad customer service! First, there's no way to send an email. Only automated chat-useless. I finally got to a phone number since there's no way to change my service on the websit unless I want to add more service or higher fees. And when I finally talk to someone they offer to charge me more to keep my internet service the same while dropping my cable service altogether. Winner winner-time to cancel and go to xfinity. Les than $40 a month for a year and still $35/month cheaper after that.
It's a shame that the only way to get a fair deal is to cancel service and switch providers.