I subscribed to FIOS when a salesman knocked on my door several years ago and have been satisfied with my service until now. When he sold me this deal, I was told that in order to keep my pricing that I needed to call prior to expiration (every 2 years to renew) and as long as I pay my bill on time that I will continue to receive the same price. I have been doing just this and have never had issue until this year...
I received an email from Michael L. Cingari (Executive Director, Customer Loyalty) who wrote the below:
"We are writing to notify you that your current service agreement is scheduled to end soon and your rate may increase. The good news is it doesn't have to".
I checked online and called a representative who informed me that my rate is under market and must be increased $62 per month. Read the below again Verizon FIOS:
The good news is it doesn't have to
**bleep**! This is unacceptable. I once was a valued loyal customer. What happened? I shall be shopping around for other providers. What a shame!