We registered with FIOS Internet 100/100 Mbps(only Internet, NO TV) in December of 2017. The service was great and we didn't have any problems with Internet or billing. In mid-August 2018, we moved to 1st floor from 3rd floor at the same address. I wanted to cancel the services on 3rd floor and start a new service on 1st floor with my account or my roommate's, because for moving I would have to pay extra and pay extra for the same plan. I called customer care and the representative and given the details, she said we could do the 300/300 Mbps (Only Internet, NO TV, So no contract) for $59.99 with Autopay discount and also the installation charges of $99 would be waived off since I was doing the order of service online (I was on a phone with representative while ordering online). I thought that was generous of Verizon. Great, I ordered it and we are using it. I posted other details on an earlier post. Link is here. So, I chatted with a representative a week ago and they said I would get the autopay discount in 1-2 billing cycles. I get email yesterday that $5 has been credited to your account. I don't get it. It is supposed to be $10. I called the customer care again today and she gave me something new. She said that the autopay did not go through while I was ordering my service. That is, when I ordered my service in December of 2017. That is ridiculous. I placed a new order for my new apartment with autopay and everything, and the representative that I spoke to at that time confirmed me that the installation would be waived off and also the autopay discount will be awarded to me. I tried to explain this to the lady that I spoke today and she said there must have been a misunderstanding and that was not the case. Well I don't know what's the case. This is not how it's supposed to be. I was told confidently what I was being offered and now they are denying it. I don't know who else to speak to. Can somebody help me to resolve this?
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