Just started a new contract with FIOS - we downgraded from Triple Play to internet-only (we're using streaming devices, etc). I must have spoken to at least a half dozen reps last week trying to negotiate the best deal for service, and after deflecting their repeated attempts to upsell me, I finally settled on 75/75 for $59.99/month. I wasn't thrilled with it, but I couldn't stand to make anymore calls, and I didn't want to pay $150 for the installation that would be required for faster speeds (and I told several reps this very thing). Additionally I was getting different quotes depending on the rep I spoke to, and it got really tiresome.
Well, today a friend tells me that in doing the same thing today he was offered 100/100 for $49.99/month PLUS free installation AND a free Gateway router. I was told this was not possible and yet, my friend who has had FIOS service for the same number of years as us somehow managed it on the first try. Ah, the crapshoot that is getting a FIOS rep on the phone!
It's so very tempting to just pay the ETF so early in our contract just so I don't have to give FIOS any more of my money...