I just tried to change my business class fios to home fios as I am a home business. To change, I was told that I would have to pay a $2,400 cancellation fee. I couldn't believe it, $2,4000 after being a customer for a year and I was going to stay with fios. I then call back 2 hours later after talking to the home team and finding my bill will drop $300 a month and the rate they now tell me that it will be to cancel is $3,800. I of course try to fight to get to a manager and the response is that they are the managers and there is nothing they can do. DO NOT USE FIOS! THE COSTUMER SERVICE IS TERRIBLE!
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