I upgraded my plan yesterday (8/28) from 150/150 to Gigabit. It says: "Complete installation by Tue, Aug 29, 2017."
However, under "Shipment confirmed for" it just has a comma. I shouldn't be receiving anything in the mail because I have the newest ONT and the Fios router that came with the 150/150 plan. Although, I use my own router in place of that one, but I still have it nonetheless. Is there a potential problem with the order? The fact that it just has a comma and is taking a while to just increase my bandwidth has me a little bit concerned. I understand that it's only been one day, but I'd like to ensure that everything went through.
If an employee can reach out to me that would be great. Thanks in advance.