So since I have placed my order, I have been on the phone with 11 different workers, each time being put on a 30min hold and having to retell my story to get different answers(most of the time being told outright -sorry, we no do that so no service- because they simply haven't encountered my scenario(i'm assuming?).
I rent a basement in a townhouse and the people I rent from have verizon. Thus I'd be the second person in the household to be getting verizon and I would require my own ONT.
From the scattered information i'm being given everyday(literally everyday), my account has been sent to the engineering department but somehow, the engineering department doesn't have a phone number or any means of contact even for the representatives that are trying to help me. As such, my install date has been changed 3 times and each time I'm waiting at home to see If someone will show up. The representatives tell me each time "it should be ready by your install date so wait till that day".
Today, was my next installation date and I called at 8 am and low and behold, I'm told they will not come but ALSO that the reason its taking so long is because FIOS isn't offered in my area. That's particularly odd especially since the people upstairs have FIOS. I was told I'd get a call back in 30min with a full explanation, which i'll probably get this evening and I was offered to reschedule for July 10th. When asked if it would be guarenteed I'd get my installation, I was told I would essentially find out on the 10th if I got installation or not.
If anyone has gone through what I have, is there anyone that had the information to move you along through the process? I've spoken with dispatch, customer relations, customer service and truly no one really has a clue except the first person I spoke with but I can't get in touch with her again.
Best regards,
An unsatisfied "customer" with no service