I've been with Verizon for 7-8months now. When I originally signed up for my Internet and Cable service I was quoted 78.68 for the two services, but Verizon has been charging me ~$120 for the services ever since the first billing period. I always had to call in for the agents to adjust my bill accordingly, and when inquiring whether the issue had been permanantly fixed I was always told that "they were working on it".
When I called in this time to try to fix the issue (for the 7th time) I was told that they don't have the quote on file, and they cannot give me the discount since they no longer have it available.
I luckily kept a copy of the initial quote in case there were billing issues, and relayed the order number and any relevant information to the agent, who simply told me that she couldn't do anything for me. I escalated this to her supervisor, who told me the same information. When I asked if there was any place I could provide evidence of thihs initial quote, she gave me a fax number but quilte bluntly told me my bill in the future would be $120 and spoke as if my fax would simply be ignored (aka "tough luck").
I am very disappointed in how this issue is being handled, even despite the fact that I have an email from Verizon CLEARLY STATING that my bill will be 78.68. The agents constanly reiterated that they do not have the promotion available based on current offers, but failed to understand that this pricing agreement is based on a promotion that was available AT THE TIME OF SIGNING UP.
I'm not sure whether to actually take the time to fax this when I was basically told that it would be ignored, or how to proceed in the most effective manner.
