Hi
I am using Verizon fios Internet now. (200/200) I'd like to move my router about 10 ft away. But the ethernet cable is too short. How do I extend the Verizon fios Ethernet cable? Is it possible to purchase and use an Ethernet cable other than a Verizon fios cable? If it is possible, what should I buy? How do I install it?
Please tell me the details. Thank you 
Hi I'm new Fios customer.
Today we received a FioS Network Adapter to enable my wife's computer to access the Internet from her office, replacing the Powerline Networking setup which is prone to losing its Internet connection unpredictably.
The instructions from Verizon say to hook up the FNA and the PC via Ethernet cable, then to connect the FNA to a coax outlet, and finally plug in the power cord. Two green lights should come on, one for the power and the other for the coax.
We are getting the green light for power, but not for the coax. (Not sure how long we need to wait for it to come on.) I know that the Ethernet cable works properly (I unplugged it from another computer) and have tried both different coax cables and different coax outlets, no dice.
In the basement where my office is, we have the Verizon Gateway G1100 but we need some way for her to access the Internet from upstairs. Wireless is ruled out by wife, so we need some kind of wired solution. Powerline networking has proven unreliable as I said, and we'd really rather not start drilling through walls/floors to run Ethernet cable up two stories. The FNA looked like the solution, but we haven't managed to get it to work.
What are we doing wrong? What else should I do to troubleshoot the issue? Is our brand-new FNA simply bad?
Thanks for any tips or suggestions.
I can't schudule a call back. It won't let me.
I can't chat to cancel service.
it is some **bleep** going on.
When will FIOS be available in DROYER'S POINT(07305) in Jersey City NJ?
I currently have 75/75 Mbps and an old router. I set the Internet service selection to 100/100 and the Web site added a Quantum Gateway Router (expected).
The price listed on-line for 100/100 is $19.99 less than the current 75/75. (This isn't a figment of my imagination - I saved a screen shot.)
However, the price Verizon's site came up with for the Triple Play bundle (only Triple Play - not the router change) doesn't make any sense. Instead of going down by $19.99, it is shown as $25.00 more than my current Triple Play price.
I also see similar behavior when shopping for the TV package. The Web site shows just about any current package to cost less than my grandfathered PrimeHD. However, if I select another package, suddenly the new plan costs more than PrimeHD, and PrimeHD is listed as costing less! (This also is not my imagination.)
Can anyone tell me what is going on, and how to actually obtain the prices that initially show up?
I had verizon internet installed 9/13/19 which included the verizon quantum gateway router. I bought my own router and returned the verizon router on 9/23/19. I check this months bill dated for 10/14 - 11/13/19 and I still have the $12 monthly charge for the router being listed. I have the receipt from the day that I returned the router. How do I get this removed from my current and any other subsequent bills?
Anyone here have a number for tech support where the reps actually have knowledge of networking?
My pc game has a spike in latency. I checked the relevant forums and saw others have the issue. The developer reps were responding to the discussion by contacting the internet providers of the users. Nobody in the forum mentioned fios except me, so I doubt they will call on my behalf. So I'll probably have to do it, but I know if I call the general line the fios rep will not know what latency and packets are.
So I'm wondering if any of you were in a similar situation and eventually found a way to bypass the **bleep** representatives.
Please don't tell me that is was TechSure is for. Please please don't say that I need to pay extra for intermediate support for a product that costs $2400 a year.
My service was installed on June 2019 and the cable is still lying across my entire front yard. I spent the entire summer moving the cable to mow my lawn, Halloween is next week and I am concerned someone will trip over the cable. Although I have made multiple requests to have the cable buried nothing has been done. I am tired of calling and being lied to. After reading some of the posts I realize this is a ongoing complaint from many customers. Has anyone cancelled their service because of this issue?
how many other people are being charged this fee when they own their own router? i have spoke to customer service for month to get this fixed and they just trying to give me the run around. i have see alot of other customers complain about this problem
I returned my router (VZPD G1100) and replaced with exact same model, on 9-13-19. Can not get $12 monthly charge removed through normal channels. All of the initial information I received from Verizon rep's prior to replacing router was that there would no issue removing the charge as it has become standard practice. To date, I have received a one time refund but charge is still on my account.
Verizon, please help!!!
Just as the title says, trying to see if my roommate has been messing with the settings on our router. Does "enable system logging" come enabled on these routers or does it need to be manually turned on?
Thanks
how do i remove this anti virus
I followed the prompts from the sticky but something isnt right.
I called verizon, they said I have the date through the ONT as ethernet.
Set up the new router, i get internet but the speeds are way down (nighthawk router)
Xbox now has the NAT type as moderate?
I only have the coax going into the verizon fios router, and the tv channels are fine (and guide)
my upload and download on the new router are 100/100, on the fios router it was 600/250
I havent seen anyone get a legit response and I am trying to find the specific on the 30 day money back guarantee. I signed up for Verizon because I was ensured there was a Military discount that would be the prices lower than Xfinity, and a 30 day money back guarantee. After I signed up, I was told that the discount did not apply to my specific service. I was just trying to find the cheaper internet service and so I switched to Xfinity. I called to cancel my service and was told I was still going to be charged for an entire month, even though I was still in my 30 days and my router was unplugged for 2 weeks after I had Xfinity installed. There are multiple pages on verizon that mention the the money back guarantee. The customer service agent was rude and hung up on me. So I got nothing resolved.
Why is my router box keeps dropping throughout the day?
I spoke to a Verizon rep yesterday who said that she was authorized by her supervisor to remove the router fee on my account. Today, the router fee is still showing on my Verizon's account online. Please remove the router fee on my account.
How would I hire someone to swap the Fios router for my own? I've been trying and reading through the forums with no luck doing it myself.
most computer stores I call say it can't be done despite everyone here saying it can.
