Unable to use the Samsung promotion $200 code for the products displayed by...
FIOS, I have spoken to the Samsung customer care and they can't do anything as to why the promotion code is not working but that page which displays the products for FIOS is maintained by Verizon. I am...
View Articlewhy should I NOT switch back to xfinity??
I have had Fios for almost 2 years and my contract ends in 4 months. I have not been wowed by the speed I usually get on my devices ... usually just a little faster with my 50/50 package than I had...
View ArticleFIOS upgrade broke my home network
So here is my setup. I have a verizon router in the garage. In my bedroom I have an Actiontec mocha 2.0 adapter, which is hooked up to Google WiFi. I have another Actiontec mocha 2.0 adapter in my...
View ArticleUnable to redeem Samsung promo code (So angry)
I know Verizon Fios lured new customers with $200 Samsung offer after 60 days of service. I received the email from Verizon fios about Samsung promo code issued, but linked to open the Samsung promo...
View ArticleONT Fell from wall - Fibre Cable pulled out
Hi all,I came home today and had no TV or internet. I went to check the ONT and the box was no longer stuck to the wall in the electrical closet, it was hanging off and the fibre cable was not attached...
View ArticleRural Fixed Wireless
Hello i am getting ready to build a house i a rural area that i have been told has nothing but satelite (ie. Direct tv) available. There is a tower that verizon uses in line of sight of the property....
View ArticleNest credit not working
I received my email to redeem my $200 Near credit. However, aftwr placing the item in the cart and going to checkout, I get an error that I cannot use the credit because my service is not fully...
View ArticleFIOS hasn't connected my permanent line nor removed my temporary line
I still have my temprorary line connected and it hasn't been removed although Verizon has installed and buried my permanent line . My permanent line hasn't been connected yet and I have no reason why....
View ArticleHow to have Verizon Fios Service Infrastructure installed in my Neighborhood?
We moved 10 minutes away from our old location where we had Verizon Fios. Fios out performed and worked for our Digital Needs of today (Remotley working from Home, Streaming, etc...). Since we moved...
View ArticleHow do I file a complaint?
I need to file a complaint and I don't see where to do it. The chat support just stops responding so they are no help, thanks.
View ArticleClik here to view.
Google WiFi Causing FiOS Router to Have Orange Internet Light
Hello All, I installed Google WiFi roughly two weeks ago and have been running into some connectivity issues. I am running a Google WiFi 3-pack and I have a 25/25MBps FiOS Internet connection running...
View ArticleRestoration Charges for suspended service is added to the Bill , which were...
Moved to My Verizon Account board for greater exposure
View ArticleFIOS + CheckPoint VPN Error
Hi, I am using a Checkpoint VPN for connect to my Job, when I connected to VPN, it doesn't work. I mean it connected but its also disconnected at the same time. I did the same connection test from...
View ArticleClik here to view.
Adding new Port Forwarding rules always returns "Input Errors"
No matter what options I choose when attempting to define a new port forwarding rule, I always get the response "Input Errors". This clearly worked in the past because I have other rules configured. I...
View ArticleNest Credit a Scam to get new subscribers???
We signed up for Verizon. My husband is currently deployed and I was hoping to utilize the nest credit to get welcome home gifts for him. When I try to get the credit, they attempt to charge full price...
View ArticleClik here to view.
Download speed not changed after switch from 25/25 to 50/50 service
Hi, I recently upgraded our service from 25/25Mbps to 50/50Mbps. After the change I noticed that speed tests were not showing the promised speed levels, and I had a chat session with an online agent...
View Article$150 VISA REWARDS CARD REGISTRATION ISSUE
Hi There, My name is Ibrahim and I'm a new Fios customer. I have a $150 rewards card as a part of my offer but I'm having an issue registering. When I click 'Register Now' to sign up for my prepaid...
View ArticlePacket Loss
I constantly get message in game clients that i am experiencing packet loss and am experiencing in-game effects that i suspect are related. I downloaded WinMTR as a recommended tool to get some...
View ArticleInternet Radio Buffering Issues
In the past few months I've been having issues with several internet radio stations buffering and/or dropping. The problem occurs both on my Android and PC while I'm connected to WiFi, as well as on...
View ArticleVerizon FIOS 2 yr Packages & Rates
I have been a customer for 16+ years. My current 2 yr agreement has expired and looking at other options. I have received 4 different quotes from Verizon FIOS customer service for the same breakout. I...
View Article