Still waiting for refund check
I have disconnected since 12/05/2017 and I am still waiting for my refund of $94.8. I've called the customer service in January and the representative told me the amount will be credited to my card in...
View ArticleUnlink by Yahoo mail from Verizon account
Unlink Yahoo account from My Verizon accountI can no longer sign into my Yahoo mail account. Everytime I signin it forwards me to the Verizon/Yahoo page and will not let me change my Yahoo password....
View ArticleFios won't sign into Apple TV
Fios won't let me sign into my Apple TV on a Channel I already get through my set box.
View ArticleNeed Help Setting Up My Own Router
Hello, I am not a very techy person in this area and I need some help with how I should be doing this before I destory my home. I have a 3000 sq foot home, my verizon actiontec MI424WR router has never...
View ArticleReturn Equipment
What equipment do i return when service is cancelled? Do i return the battery pack ?
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Loses Internet connection for 2~3 seconds, come back on immediately
My internet has been giving out occasionally, losing internet connection for 2~3 seconds and immediately coming back on. I monitored this issue while pinging to '4.2.2.1' and when I do lose internet,...
View ArticleHow to find fiber in basement to connect router?
We had Fios fiber run to our house in June 2016, and the tech set everything up. The fiber came into our basement and hooked directly into a Gateway router - no ONT. We started a quick remodel in Dec...
View ArticleI want to move my router to another room
Hello, this is my first time being on fourms. I just recently got my router install but it was installed in my sister room. I really didn't care till I was told to get the heighest speed you need to...
View Articlemultiple router?
I just had my service upgraded to a gigabit connection. I immediately saw the proper speed on my desktop via LAN. However, my laptop, on the other side of the house is only getting 100mbps which is...
View ArticleFIOS Extended to new home site
Hello,Having a home built in Southern Maryland (La Plata) in an established neighborhood. I know that some of the homes have fios, but wondering who I need to speak with to have it extended to my new...
View ArticleAsus laptop getting slow speeds with Fios Gigabit (other devices are better)
Just wondering if anyone in the community can help me. My wife's laptop is getting 200+ mbps down and up and mine is getting 5-30 down and 50-120 up. I just switched from Comcast's 150 down, where I...
View ArticleFIOS - ADT claims incompatible with FIOS
BACKGROUND:FIOS was installed in Feb 2018 after Verizon refused to fix problems with copper phone line/DSL. I signed up for 100 Mbps internet and phone service, no TV. The FIOS box was installed...
View ArticleMistaken FIOS Shutoff -- Having trouble getting service restored
A verizon tech shut off our FIOS service when he or she mistook an adjacent apartment for ours. Verizon has acknowledged that this was their error, but our service has been off since 3/22/2018....
View ArticleHow can I reach a supervisor/manager??
I have had numerous customer service issues the past few days, which have resulted in 4 hours on the phone and another 2 on chats, with no outcomes. We have been hung up on 3 times and promised...
View ArticleBill still wrong 2 months later
I canceled FiOS on Feb 22 but then got a Bill for Feb 28 - Mar 27 for $99.99 Supposedly the Verizon system would give me credit for the erroneous $99.99 on Mar 28 Well, now I have a new bill since Mar...
View ArticleSignificant drop in speed
I just finished setting up my own router, Netgear Nighthawk X8.. And I have gotten a significant drop in my speed.The test was done on a desktop which was connected via LAN. I am getting 100/100 but...
View ArticleHow do I disable WiFi on WAP?
I would like to fully disable WiFi on my router, which includes both gateway box and Wireless Access Point box. Using the 192.168.1.1 configuration settings accessed via ethernet through the WAP box, I...
View ArticleFios Quantum Gateway (G1100) Latest Firmware (Signed)
Hi there i have a verizon G1100 gateway and i need to upload a firmware. I tried the one from here:https://www.verizon.com/cs/groups/public/documents/adacct/bhr4_release_02-00-01-07.tarUsing that...
View ArticleWCB3000N Network Extender Issues
Have 100/100 with Quantum Router G1100. I previously was renting a WEB6000Q02 which worked perfectly (cloned network names) after a few hours. I replaced it with a WCB3000N and noticed that the...
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