Hello,
I've been trying to fix a problem with my account showing a router I bought from amazon as being a router that Verizon sold to me, I called the Consumer Sales and Solutions Centera lot of times and still have no solution at all.
I bought a router from Amazon about three months ago for my new house and new installation of fios.
However, for the past three months I was seeing the router being charged to my account. I used the chat support from the Verizon webpage and was told to call Consumer Sales and Solutions Center, when I called them, they claimed that the router I bought was actually a router I bought from Verizon or someone stole from verizon, they even said that Verizon shipped a router to me and that I received it (none of this happened, I did not order a new router, I received no router from them, I do not have any invoice saying that I ordered it from Verizon, nor notifying me of the change, but I do have the Amazon invoice proving that I bought the router through Amazon).
To make matters worst, the router still shows up on my account and just now my fios service is suspended and it seems that I will need to call again and explain the situation again and hope they help me for a product they are not providing.
I hope that posting the problem here helps me fix it, because it has been a nightmare trying to get this fixed by phone.