Verizon took $250 from my bank account to be used as a deposit. I remember giving my debit card information when I made the request to get FIOS but I did not give any permission for Verizon to withdraw $250 to be used as a deposit. My credit score is over 800 and I have had a Verizon cell phone account for over two years with no late payments, so I have no idea why they needed a deposit.
I called and chatted with numerous representatives and nobody could tell me why Verizon took that money from my account. Because of this, I decided to cancel my service. FIOS was installed on 2/13/17 and I cancelled it on 2/16/2017. I returned my equipment on a Verizon store on 2/18/17 (I have the receipt).
When will I get my deposit back and why is there a bill for the amount of $265 for March when I cancelled my account more than a week ago? I have spoken to several representatives over the phone and online and I keep hearing different things. “You will get your money back in 3, 4 days”, “You will get your money back in two to three weeks”, “and “You will get your money back in 3 or 4 months”. It is ridiculous, nobody seems to know. I just want to pay for the 3 days of service that I used and to get my $250 back!