Signed up for Fios 100/100 last June or July for 60 plus taxes and whatnot with a 2 year contract. Wanted to add a TV to my one room in my house. Was told I had to go pick up the equipment in Philadelphia which is 45 minutes away. Never got the time to drive and pick it up. This was in October. All of a sudden my bill doubles to 115.99. I call and the guy says it was because I never picked up the equipment and it kicked all my credits off, but as well eliminated my contract. He said there was nothing he could do. So I called back another time to retention and the lady was great she said she fixed everything, got me back in the original pricing I had and issued me credits because my bill was double what it was supposed to be. She also submitted a ticket to get the credits reinstated and reoccurring. It was OK for a month or so now the billing is once again doubled. So reluctantly I called to retention again and the guy now says he can only get me down to 70 a month with a new 2 year contract. Reluctantly I agree but he says he can't do anything about my current two bills that are out totalling 230 dollars which in reality should only be 120 (60 a piece). I'll deal with it being 70 a month instead of 60, but this is getting ridiculous. I hate comcast, but after dealing with this for 6 months I'm about to just give up.
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