Like other customers, I received an estimated bill on renewing my 2-year contract, only to find that my bill was almost twice as much. Furthermore, I was being charged a rental fee for a router which Verizon acknowledges that I returned when I bought one from them. Finally, after repeated calls to Verizon agents, and "guarantees" that I would get a call back once a manager was free to review my problem, I just receive the same monthly overcharge. Very frustrating.
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