I recently placed an order to have Fios internet installed at my house over the phone. I recieve an order number as well as an email confirming the order and was informed that I would be receiving some equipment in the mail within the next several days.
I just checked my account today and it seems my order status is still listed under processing and there is a big red exclamation mark with the message "Your shipping details are not available." Needless to say that has me a little worried as my installation date is comming up soon.
I would really appreciate it if someone from Customer Service could perhaps look into the matter so any issues can be sorted out and I can get an ETA on when to expect the equipment to be delivered (that way I can reschedule as needed if it's not expected to arrive before the installation date).