so i'm hoping someone here can help. after 2+ hours on the phone with 5+ people in customer service no one can help me even remotely.
I'm a new customer - the previous homeowner had fios. the website shows that i can either have them call cancel or provide a proof of residency document. i've done this but nothing has happened and no one can explain to me who/how etc this gets reviewed.
the technical support person i talked to told me that the order was cancelled because of this. the status online still shows its pending.
obviously the "easy" thing to do here is have the existing customer call to cancel but that's easier said than done.
i'm starting to wonder why i'm trying so hard to sign up for something. if i can't even activate my service without hours of frustration, is it worth it?
this is literally one of my worst customer service experiences of all time.
so the question - how do i get this resolved and is it worth it?