Within the last 2 weeks there have been multiple outages lasting 8+ hours. In addition to this the internet will occassionally go out at ~1 am for 10-20 minutes. Video streaming sites such as twitch will buffer constantly from 9pm EST onwards. I'm paying for 150/150 internet speeds yet somehow I feel like I have never had an internet service this poor.
When trying to reach customer tech support at times you are put on hold for 30+ minutes until you get frustrated and just hang up. Having them give me credit every now and then is fine, but I really just want a service that actually works. I just don't know how this will get resolved at this point.