Verizon still charging me rental fee, after 5 months, for a router I never wanted them to ship out, returned to them and never used.
I signed up for the Verizon Fios internet services on October 2015. I called them up and the rep told me that they absolutely have to send out the router to me even though I told them even before getting their services, that I will use my own router. And absolutely do not see the point of shipping out a router even though I am already telling them not to ship on out to me, only for me to ship it back to them. I was told, this is the only way for me to get their services.
I shipped out the router that was sent by verizon, and got an automated emailed saying, my return is complete and I do not need to do anything else. However, I have been slapped with an equipment rental fee of $10 every month from the begining. I have been calling every month, and they just credit me the rental fee and tell me that it will be fixed from the next month/billion period. I have been told the same thing every month and to no surprise to this day I am still getting billed for an equipment I never wanted Verizon to ship out to me in the first place. And to top it off, I can't seem to get it across to people that I am on the phone every month for hours, that I need this to be FIXED!!! Every month, I get told that they have put a "Note" (whatever that means) to my account and that from next month I will absolutely not be charged with a rentall fee.
To add to the insult, I have had two reps that actually did not even go to the right account about credited some other accounts and I had to call them back because I did not see any credits in my account!! Is this how Verizon works??? Becasue I am absolutely to my wits end this month and of course I also get slapped with late fees??!!!!!! Because you people can not seem to even go to the right user account and credit my fee so I can pay my bill?? I want to pay my bill that I actually owe and not pay for something I never used.
Who do I need to call? to fix this ONCE AND FOR ALL? Because all the people I have ever talked to over the past 5 months seem to lie about fixing the issue.