On August 19, 2016 we lost all our fios services. After calling tech support, they decided to send a technician. It took 2 full days for a technician to come out. Especially working from home, this was very difficult. Finally when he came, the technician found that the subcontractor who buried the wire actually placed part of it on an empty lot next to our property. When the developer did some work on the lot, the wire got cut. Well, a couple of weeks later, I get a bill from Verizon CMR claims for $186.19 for the tech coming out. That is outrageous!
I called CMR's number on the letter but no one is calling me back and Verizon support cannot help me. I feel Verizon is unethically forcing me to pay a bill for a mistake their subcontractor made. Has a anyone else had this issue? I am so upset and really regret choosing Verizon Fios!
I called CMR's number on the letter but no one is calling me back and Verizon support cannot help me. I feel Verizon is unethically forcing me to pay a bill for a mistake their subcontractor made. Has a anyone else had this issue? I am so upset and really regret choosing Verizon Fios!