Does anyone have a corporate email for complaints? In January I renewed my Verizon services. But I was told that my equipment was now outdated, and the main board needed to be replaced. Being a recent widow, I made it quite clear that my bill could not go up. The rep. continued to try and add on more services, and I had to continue to repeat that I did not want or need any additional services. I was told my bill would go down by $11. But when I refused autopay, my bill would now only go down by $6.
On 2/1 a tech. came and replaced the main board in the basement. The next day my internet was not working. On 2/3 another tech came. He asked if I had requested a router extender. I said no. Well, the first tech installed one and didn’t tell me! The second tech removed it and told me to watch my bill because they charge $12 for the extender.
My bill comes, and I now have a $12 charge for a router. I called Verizon, and they said that they would credit my account and I shouldn’t see the charge again. The next bill comes, and I again have a $12 charge for a router. So yet again I call Verizon and have to explain the story once more. This rep. is trying to tell me that the $12 charge is correct! I now have to rent my router. I have NEVER paid a rental fee for a router. It’s the same router that I have always had. He basically told me that I should be grateful because my bill is still less than it used to be!
My next step is the BBB. If Verizon had told me when I renewed my services that I would now have to “rent” the router that I have always had, I would have said no thank you, and I would have looked for another service provider. Hmmmmm, maybe that’s why they don’t tell you. To me, this seems like mis-leading customers and fraudulent billing.