I have been with Verizon FiOS internet since the beginning back in 2005 when FiOS is first available in the area, somehow many year then my internet speed drop to 5dn 2up mbps without being told. Then I got and email offered from Verizon for the Quantum internet speed upgrade to 50dn 25up for additional $10 a month, well I toke the deal and sign up for it and pay for it since. Two weeks ago my equipment went down and have service replacing the equipment and I was told the equipment I have is the first generation FiOS equipment with the most speed it can deliver is may be up to 30mbps, that the equipment should have been upgraded. Well! That is not the end of the story. I call Verizon customer service and told the rep about it, the rep told me the Quantum speed internet upgrade to 50dn 25up is all about equipment that capable of delivering that speed (the router that Verizon sent me), it is not what I am going to get, it is still depending on the speed of the internet on my actual account which is 5dn 2up mbps. Oh my God! What a rip off all these years that I paid, something that promised but never delivered and the equipment is not even capable of delivering it.
Here is the math:
Internet account speed 5dn 2up mbps + upgrade to Quantum 50dn 25up mbps – equipment capability up to 30mbps = $73/mo and the actual internet speed I got is 5dn 2up mbps.
See what a great deal I got! So beware, you are not getting what you pay for!