tech support customer service unsatisfactory feedback
I have been using a verizon fios connection for a decent period of time now and there has been an outage with the internet connection since the last one week, Upon request for a tech support on Monday...
View ArticleComplaint for terrible customer service
I called on Wednesday to report an issue with my Fios Internet. After 40 minutes of troubleshooting, most of which consisted of doing the same thing many times and expecting a different result, the...
View Articlemi424wr router
so, i have the verizon mi424wr router and i am looking to get a new router becuase the mi424wr gets very hot 100+ degrees fahrenheit and the wifi speed and conetion on all devices are terible. Can i go...
View ArticleUse my own wireless router
I know this can be done from the previous posts I've seen in this forum, but I just want to confirm a few things before I go ahead and become a new FIOS customer. A few things about my setup: I will...
View ArticleRouter settings?
Hello, I have the 150/150 Fios plan. Came home from work and the internet was out. After rebooting and reseting the router, and the ONT, it was still down. I checked all the physical connections and...
View ArticleFios cheats with what they promise and what they provide
When I ordered Fios(order # {edited for privacy}) I was provided with followingServices Ordered: Monthly AmountDouble Play $50.00–Fios TV Local Service–Fios Internet 50/50–$22.99 Fios TV 24 Mo....
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Router Settings
I am trying to figure out how to remove the default network settings from my router. I created two new SSIDs with 2 new passwords, which I thought would overwrite the default settings. I also removed...
View ArticleSurcharge on old routers?
I just recieved notice that Versizon wants to add a surcharge on old routers. I have it but it is not what I use since I have use my own router. Does anyone have advice on how to handle this? I...
View ArticleRouter Maintenance Charge
I got an email that Verizon is going to start billing a monthly router maintenance charge, when the router was origionally included when I signed up for internet. I was told that the maintenance charge...
View ArticleWhat a deal!
I have been with Verizon FiOS internet since the beginning back in 2005 when FiOS is first available in the area, somehow many year then my internet speed drop to 5dn 2up mbps without being told. Then...
View ArticleCan't Setup Remote Desktop (3389) To Work With Quantum G1100 Router!
Hi, I just upgraded my Verizon router from the Actiontec to the Quantum router. I setup the port forwarding properly just like I've done numerous times on other routers and I'm forwarding 3389 to my...
View ArticleMOCA Setup
Hey I am new to the MOCA concept. I have a FIOS Quantum Router connected to a coax port in one of the room. Also every other room in the house has a coax port. Is it possible to use the coax ports in...
View ArticleMy Rewards page brings up Oracle web site error?
When I click on My Rewards page IE brings up Oracle web site error? Oracle OpenSSO, already logged in??? Also still get error on e-mail link on HOME page
View ArticleCan We Stop Calling the G1100 Quantum Gateway the "Most Advanced Router,"...
I have literally seen this thrown around by virtually every Verizon employee on the forum whether it's in a discussion about the new fees for the BHR1-3 by @Nilsa_VZ here:...
View ArticleMoney owed to me for billing credit
I paid my Verizon Fios bill on time and cancelled my service due to upcoming Frontier takeover. I am owed around $60 per the last couple of bills I received (Credit) months ago. How Do I get you to...
View ArticleMy Rewards page brings up Oracle web site error?
Moved to General Residential Products and Services board for greater exposure
View ArticleG1100 Router
I upgraded to this router a few days ago and find that it does not seem to hHas anyone experienced the same problem?ave the signal strength of the previous router. It coonects to my Apple phones, iPad...
View ArticleReturing old Actiontec router
I just installed my new Quantum gateway router. There was a return label in the box. Is that label to be used to return my old router? If not, do I have to return the old router? There were no...
View ArticleProblems with FiOS installation
We were scheduled to have FiOS installed last Monday (7/18), but the technician was unable to install anything, because Verizon's construction (to install boxes in stairwells) on our building was never...
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