First the tech was supposed to arrive between 8am and 9am. Gets there at 8:30 (great).... nope, tells me he forgot his toolkit and has to drive back to get it (this is during rush hour). So wait at least an hour and 1/2.
He finally got back at 10am and didn't leave till almost 2. At this point I had to take a whole day off work since there was no point in going into work for 3 hours.
To make matters worse, I got my own Verizon Fios G1100 router and I was told it wasn't working so you all forced me to rent one from you, so now I'm paying an additonal $12 a month till I either buy another one directly from Verizon ($200) or another one somewhere else which they said they can't guarentee will work).
Call up customer service to ask if they will give me a discount the router, told them I'd split the cost at $100. Nope, full price or rent only.
Ask for a small discount/refund since I had to take the whole day off work. Nope sorry can't do that.
Day 1, not a happy new customer.