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New Install Today, already disappointed with customer service

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First the tech was supposed to arrive between 8am and 9am.   Gets there at 8:30 (great).... nope, tells me he forgot his toolkit and has to drive back to get it (this is during rush hour).  So wait at least an hour and 1/2.   

 

He finally got back at 10am and didn't leave till almost 2.    At this point I had to take a whole day off work since there was no point in going into work for 3 hours.

 

To make matters worse, I got my own Verizon Fios G1100 router and I was told it wasn't working so you all forced me to rent one from you, so now I'm paying an additonal $12 a month till I either buy another one directly from Verizon ($200) or another one somewhere else which they said they can't guarentee will work).

 

Call up customer service to ask if they will give me a discount the router, told them I'd split the cost at $100.  Nope, full price or rent only.

 

Ask for a small discount/refund since I had to take the whole day off work.  Nope sorry can't do that.

 

Day 1, not a happy new customer.


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