I have had Fios since it was first made available in my area approximately 12 years ago. I have always had certain issues with service but recent wireless connectivity issues are getting out of hand.
For the longest time, I had issues with the 2.4 Ghz frequency dropping out while the 5 Ghz would be fine. The opposite would then happen with the only action being a reset of the router by unplugging. The only TV issue that was noticed was ome pixelation on certain HD channels. I inquired about the problem thinking it was the router but was told that it was likely my connection speed and the ONT that was originally installed with the system being unable to keep up with the number of devices being connected.
I was due for a contract renewal so I went ahead with increasing my plan to 300/300 which would involve a new ONT install. The tech that came in seemed knowledgeable, and when i explained the issues he indicated that the new install should take care of everything and didnt think the router, at least initially, was the issue. Unfortunately, I'm having the same problem but now its both frquencies seem to be going down despite my trying to optimize the channel selections for my area per recommendations from the tech when he did a scan prior to leaving. I reboot the router and things are fine for a period of time until i notice that my Outlook and Skype statuses are reading "Not Connected" and i've been offline from work.
Does anyone have a similar experience? . . . is this simply the result of a crappy router? . . is the router likely defective and i need to request a new one? . . . I'm at a loss so any ideas are welcome!!