Going on 3 days with no service. At what point can I cancel my contract? The first 24 hours they did nothing because “so many people have to call in before it’s an outage” even though they could tell a line was cut at a pole. I even told them I drove by the pole and could see their box and wires dangling. Now they keep doing the “it’ll be fixed by 7am” and at 7am “it’ll be fixed by 11pm”. When I call, the guy tells me it takes time to splice the fiber optic wires. 3 days??? At what point do you just run new cable?
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