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Alexa & Amazon Prime - Redeem Link Not Working

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Good Morning,

 

I contacted FIOS by chat last week and couldn't get this resolved.  I called last week, was on the phone with an agent for 30 minutes and was told someone would get back to me.  I haven't heard anything.  Can someone please advise on how you redeem this offer?  I can't seem to find anyone at Verizon who can resolve this for me.

 

Thanks!


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