I Have been a Customer for over 3 years. When I started paying it was $39.99 per month for FIOS. Then it went to $54.99. Then 64.99. I got my bill this month for 100/100 Serice and it was $94.99 per month.
Luckily my contract just expired. I contacted Verizon support to see what they could do becuase Comcast is offering the same speed and Service for $39.99 per month. I contacted Customer support and they immediatly tried to upsell me to 150/150 for a $99 upgrade fee. and then $69.99 per month. I did not as the verizon representative to be upsold.. I asked them to match the offer that Comcast has. which is the same offer that Verizon is offering new customers for the 100/100 service.
I have been a loyal customer of Verizon. They have repediadly increased prices and they now cost 3 times more than Comcast for the same service. Then when I contact customer support about the price. They try to upsell me instead of dealing with the issue at hand.
I contacted customer service representative JanMichael. This individual tried to upsell me instead of helping me. Then when I asked for manager to discuss the current situation, he offered me 100/100 for $59.99 per month.
I have now been waiting 45 minutes for a manager and I have recieved no messages.. I have been told to wait. Is this how Verizon treats loyal customers? You leave us to wait? I have been in chat for 2 hours. This is not right.