Wow...I JUST signed up for Verizon Fios and Internet as a first time customer and I can't believe how poor the service has been in just a matter of days. To start, when I initially called to sign up for the service, the agent entered my address incorrectly which resulted in an hour long second call to get it fixed (because apparently agents cant simply change an address but rather, have to cancel the entire order and redo it).
THE DAY AFTER IT'S INSTALLED our cable box stops getting a signal. We had to call to have an agent look at everything and luckily (if you can consider any of this lucky) they were able to reboot our box and fix the issue. However....
THE DAY AFTER THAT (2 days after all of this was installed) we find that our router is now getting no signal. We call, sit on the phone for 50 minutes while an agent reboots our connection countless times only to be informed that an agent has to come to our house.....in four days.
We have literally spent more time waiting for this service to work than actually using it with the short time we've had it. Honestly, we are within the 30 day cancellation period and are debating switching over to Comcast. It may be a bit more expensive but right now we are paying for literally nothing.