Does Verizon believe in customer service. I was given a date and a time window for Fios installation. I waited around for 2.5 hrs and no one showed. I had to call to find out when the installation team would show up. I was then told that there was an engineering problem and that they would not be coming to do the installation.
My issue: Why didn't anyone from Verizon call to give me that information a week ago. I went thru my house moving stuff around for ease of access for the installation team. I had to completely move my wife's office around so the installer could reach the modem, etc.
What a pain. Now I must put everything back and redo it again later when the installation team can make it. Not only did I waste 2.5 hours and I probably would have lost more time if I didn't make the phone call. Is this the beginning of things to come with Verizon? I'm starting to rethink my decision going with your company.