Just got off the phone with retention and they couldn't offer the same or better deal to me as an existing customer. I see offers for new customers offering added incentives to sign up. So the natural conclusion is they would rather lose me and my wireless services for a year or two than keep me as a customer and take the chance that I'll come back at some point in the future. Very odd because more than likely once lost after a bad experience customers usually do not return. Strange marketing strategy.
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