Longtime FiOS user, and service has been rock solid the vast majority of that time.
In the last couple of days, download speeds have come to a crawl, then a complete stop, and at times better. Yet the speedtest shows upload speeds at or above rated (we have 25/25 service) the entire time. The best download speed I've seen in the last few days has been 7 Mbps. It's been as low as 2 Mbps.
I've tried the chat tech support, and we did the usual resets, identify modem, etc. The rep on chat was very helpful, but brought in network support advice when the usual attempts didn't work. There advice was to upgrade to the new modem for a fee. We have the old revision D Actiontech MI424, but know that it gave great DL speed just days ago, and will still give great upload speed. Today when I got 7 Mbps down I got 27 Mbps up.
I'm using only the Verizon speed test for numbers since trying support, but all test show the same trend, that being download about 1/5 the speed of uploads. Ethernet connection, no other activity on the service during the tests. I've checked all coax and ethernet connections both inside and outside.
Frustration is mounting trying to get support to do something. I understand upsells, but if I'm paying for a service that includes equipment I would think a trip out by a tech would be automatic.