I returned my FIOS gateway router back on June 1, 2018.
When I log in to MyVerizon, I get a message that says "Return your equipment..."
I'm also getting email reminders to return the equipment or get charged for it.
I've done the customer service chat, I've called also. Each time I'm told that it will be cleared in 2-3 days. It's been 2+ months.
I have the receipt from the Verizon store I physically returned the router to. Customer service has said they don't need it. Yet, here we are, with an outstanding router return on my account.
Is there anyway to escalate this past the front line customer service? Is thee another number or email?