Hello
It is difficult for me to find the time to call the Fios billing department, so I'd like to get help via the forums. This should be a pretty cut and dry question. Thanks for your help.
I have a two year contract with Fios. I have a confirmation email that shows the following (copy and paste):
| Services Ordered: | Monthly Amount |
| Fios Internet 100/100 | $104.99 |
| $5 24 Mo. Internet Contract Discount thru Apr 22, 2020 | -$5.00 |
| $5 24 Mo. Internet Contract Discount thru Jul 1, 2018 | -$5.00 |
| $30 Fios Internet Discount Included | -$30.00 |
| Estimated Monthly Subtotal | $64.99 |
So my understanding of this is until July 1st 2018, my bill is $64.99. After, it becomes $69.99.
And after April 22, 2020, that jumps to $74.99.
Okay, simple enough. The email was nice and clear too.
But low and behold, I see my August 1st bill has jumped to $74.99.
I go into the Fios App, and see "your bill has increased by $5" and the reason is "Fios Internet Services increased".
I have a two year contract. Is Verizon really increasing the cost of my package in the middle of my contract? Or is this a billing error? I can't believe (I mean I can...) that Verizon would offer contracts to consumers, and then reserve the right to increase the price of the base service at any time. That just seems terrible - I'm hoping for a billing error or some confusion on my end.
I'm looking for an explanation for the $5 (7%) increase in my bill . Thank you in advance for your help. Verizon Billing Support welcomed.