Worst customer service I have ever experienced!! I upgraded my internet speed from 50/50 to gig service. However my router speed test is still on 50/50. Again my speed from Verizon to the router remains at 50/50. I have been talking to Verizon’s support for the last two days and no one can help me. Support says it is sales issues where the order was done wrong... sales team says it is a support issue. It is so disappointing how bad they are. I stay with them for 5 hours on the call and no help. Sales said they redid the order and still same issue. I do t know where to go to go to complain. I even called the tech who installed the new router and he still has no answer for me. How can I escalate the issue? How can I reach the supervisors? The mistake I did is sign off what the tech did as completed. All I verified before he left was I could connect to both WiFi access pints. After he left , I downloaded the fios app and saw the speed test... when I did router speed test, it is still 50/50. Since then no one in Verizon can help me except saying “we see the problem...it is a sales issues”... or “we see the problem, it is a tech issue” I begged for the sales and tech teams to talk to me at the same time , no luck... they said “we can reach them directly “... this is just unbelievable!
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