Why is Verizon not letting me pick up the router from the store myself?. Instead it wants to mail it to me? Earlier, one person says self-installation is not an option. The next phone call one person says u can self-install. Another person says oh you can walk into the store and pick up, while another refutes it. Honestly, I have never had customer support where nobody knows what they are talking about, that too for a big enterprise like verizon. Ten people give 10 different answers to the same problem, but nobody can help with a solution.
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