I signed up for Verizon fios Internet service last fall. I needed Internet for school, but I knew I probably would not be staying in my apartment for a year. I was planning to move in with my boyfriend. I told the customer service agent this information BEFORE I ever agreed to installation. She said that I would not be charged an early termination fee if I moved in with someone who already had Fios service. So I agreed and sure enough, I decided to move out in March. I spent at least an hour on the phone with Verizon explaining the situation and they refused to waive the fee, even though I was moving in with someone who already paid for their services and there was no way for me to continue with mine.
Customer service was extremely rude and asked irrelevant questions.
After this ordeal, I was charged for a full month of service, even though I canceled and was disconnected two days into the billing cycle. I called AGAIN. I was lied to AGAIN. I was told I would receive a credit on my next billing statement. Of course, there was no credit and I was charged the early termination fee. Now I cannot even get through on the phone to talk to aomeone. I'm very dissapointed in the lack of customer service support. Every time I am transferred I get hung up on.