I'm about to upgrade from 25/25 internet to 100/100. Verizon sent me a new Quantum Gateway router to replace my aging surtaxed ActionTec MI424
When I called to ask if a tech was coming to do the install, the verizon rep said I could do it myself... just unplug the MOCA coax from the old router and plug it into the new router.
However.... I read somewhere that for speeds of 100Meg and higher an ethernet cable is required instead of a MOCA coax. So I told the verizon customer service person that I wanted to change the connection from the ONT to the router from MOCA to ethernet.
Then I asked (when I am ready to switch over) who to call to make the change. She said that the switch would happen automatically if I just hooked up the new modem with an ethernet cable instead of the MOCA coax. I always assumed that someone at Verizon would need to provision the ONT to switch over. Did I get bad information?