My new fios internet (installed Tuesday) disconnects at 7 pm and reconnects at 12 noon the following day. It has done this since Tuedsay evening. I called tech support and they are sending someone out but I have to wait until next Tuesday because of the strike. While it's disconnected the earth light on the router turns red. Also the ONT box has a solid red fail light. It just reconnected at 12 noon today and I am currently using it.
It seems strange that it goes off and on at the same time. I am expecting a disconnect again tonight at 7.
Any ideas why this could be happening?