I moved to my new apartment last month and the representitive who assisted me told me that I could get lower rate for same internet speed. I asked her if I need to pay my Early termination fee (ETF) and she told me that I am not responsible for it since i'm keeping the same service.
Today I received a bill with early termination fee
I called the verizon customer service and they told me that there is nothing they can do about it. This is how terrible the customer service is.. they lied to me and now they are telling me "oh well your fault?"