I recently moved to a location that does not offer Verizon FIOS services.
I spoke to a representative while cancelling the service, and was informed that b/c my new locaiton does not offer FIOS service I would not be charged a cancellation fee.
Low and behold, a cancellation fee has appeared on my account. I am not surprised given how poor the customer service experience has been thusfar. I should get rid of all of my Verizon services.
I have tried countless times to call someone at Verizon to dispute the charge, but their customer service line is an absolute joke.
Where do I go to dispute this charge?