So. I have been having issues with my download speed for about 4 to 5 days now. Started off thinking it was a small issue, then it persisted for more than a day. I restarted my router, rebooted my router, reset it completely and I was still having issues.
My download speed is basically sitting around 2-3 Mbps while my Upload is normal at about 60-65 Mbps. This is both on a wired connection and a wireless connection. I have checked through multiple speedtest sites, not just the one here on verizon. I cannot watch any streams, I cannot download anything, even browsing websites at this point is hit or miss.
I contacted support, they reset my connection from their end, still issues. They had me restart my router mulitple times even though I had done this, I went along and did it again anyway. Still have the issues.
Finally I got in contact with a third support agent, we went through these same steps. This time though, they decided to send me a new router. The router got here today. I installed it, was hoping for the best. But I'm still having issues. Contacted support again. He called and said I would be receiving a call back from a superviser and I still have not heard back. I was told to give an hour and I have given more than that at this point. I need help. It's getting very frustrating at this point. I'm pretty sure I need some technician here to check lines but getting through to support is not working. Coming home after work I just want to relax but for 4 days I have not been able to do that. And now my weekend will be pretty much wasted trying to sort this out still. How can I get some help?