So I am a loyal 2 year customer and have enjoyed Fios since I signed up. I got a flyer in the mail about their 50/50 plan and went in to my local Verizon Wireless shop today. I told them I was on the Double Play plan but really liked the great pricing for the 50/50 plan and wished to switch to it. I was told that was for "new" customers only. Excuse me? New customers have access to this plan but not your loyal, long time customers?
Needless to say, I am very upset. The guy who helped me did offer to knock the price down on my current bill but the whole reason I want to change is that we have found we don't use the TV portion of our plan that much and it is essentially a waste of my money. I really don't understand why this plan is available to new customers but not loyal, established ones. I am not even asking for some crazy deal or discount, just something that is already being offered. I have not renewed my plan for Fios yet and so am now paying even more than I have been because it has expired, which is fine. I get that.
But one would think they would want to retain a loyal customer, especially considering such a simple request. If there are any Fios reps or admins that could contact me here and open a support ticket or escalate this, I would appreciate it. I am not trying to come off as a jerk, I just really like Fios and want to keep the service, but not if I can't be extended the same treatment and courtesy as other Verizon customers. I would hate to have to find a new provider as it is an unnecessary hassle.