I was on FIOS non quantum internet 75/75 plan with no problems in the Los Angeles suburban area (Cerritos, CA) for nearly 4 years with no issues. While shutting off my TV plan they accidentally shut off my internet. Long story short they couldn't put me back on my old plan and after numerous delays they put me on Quantum 75/75 via coaxial and my actiontec router which had no issues the first few months. Suddenly over the last month or so my evening (7pm-12am ish ) usage has been so slow.
My husband kept running the speedtest.net and our download is averaging 5-12mb and at the highest 15-20mb but our upload has been consistently 85-90mb.
After numerous calls to technical support, they reset my router, reset the ONT, release and renewed the IP address and even escalated to the next level support with no resolution. The other night they issued a ticket to have the technician come down but in the middle of the night and in the morning my internet was fine. I also got a text that said they show the speeds were normal and that it was resolved except it's not resolved.
I came home from work tested at 5:40pm and no issues then around 7pm started to see speeds under 10mb again and as slow as 5mb. The technican I called said it's a known problem in California and no fix..... said even if I had a technician come down during the day they probably won't replicate the problem.
I'm so frustrated. What are you guys hearing out in LA? My tech tonight said "they are upgrading at this time every night".......
Anyone can recommend what my next options are?