I placed an order with Verizon for a router and a landline. I paid a refundable $250 deposit for the service and items. I went on a few days later and the order status was still in processing. So I called customer service and they told me they would get back to me as to why it was still in processing. A few days had gone by and I still hadn't heard anything from Verizon. I called again, this time, I was told that my account was in hold and they did not know why and that they would contact me when they found out. Again, a few days went by and I still heard nothing. So I waited a week or so, called again to get a refund and cancel my service request all together. When I went to give them my order number, the number was gone from my account as though I never placed an order. However, without this order number, there is no way I can get my $250 back. I did not write this number down at all because it was in my account and I did not anticipate that my order would magically disappear.
I firmly believe that there is a way to obtain this order number as the $250 was taken out of my account. Please help.