I was online and also on the phone when I first signed up to FIOS because I wanted to compare the best prices to see where I would get the best deal. When I told the represenative over the phone that I could get the fee waived online he immediately told me "oh sir there is a promotion if your install is done by the end of this September 2017 your setup would be waived". Since I saw both my online quote and phone quote were the same I accepted. Fast forward to today and I see a nice $99 fee tacked onto to my bill with a 2part payment. How can this be legal to be lied to? I know sales people in call centers have tight metrics to meet to make there bonus $ and I even used to work in a call center for a local big bank I understand the soft phone and the horrible use of the mute button the avia soft phone these reps always use.
All I want is for my original agreement to be honored like I was told. WHO DO I TALK TO? Already 4 calls in and I am told that a supervisor is busy and to try back!